My Secret Diary | Fairy Tale Floss + Rock

Fast Shipping with Professional Packaging

We offer a wide range of shipping options owing to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff are highly skilled and will pack your goods in accordance to our precise and exact specifications. Before shipment, all items are carefully examined and secured. We deliver to thousands of clients every day in a variety of countries. This is an indication of our commitment to be the largest online retailer worldwide. Both Europe as well as the USA have distribution and warehouse centers.

Note that orders containing more than one item are processed according to the specific item.

Before shipping, our team will perform an extensive inspection of the products you have ordered. The majority of orders will be delivered within 48 hours. The delivery time is between 3 and 7 working days.

Returns

Stock is dynamic. It's not completely managed by us since we have multiple entities, including the factory and our storage. So the actual stock may alter at any time. It's possible that the inventory could run out once the order has been made.

Our policy is for 30 days. However, if 30 days have passed from the date you purchased the item, we cannot provide a refund or exchange.

The item cannot be in use and must be in the original packaging. It should also be returned in the original packaging.